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Current mood:  disgusted
I have a trouble with rembrandtgraphicarts.com.
I have ordered some papers, they charged 524USD on the next day on my amex card.
It was in March 2007. It’s been one year,
But the papers never reached me.
If the papers were out of stock, it’s OK, they could just e-mail me so and pay back to me.
BUT they didn’t.
After one year, finally they told me that comply the refund. Of course I agreed with that.
and then the due date has already past, BUT they didn’t pay me,
These are tons of e-mails between I,fantafonte, and rembrandtgraphicarts.com.
* names, e-mail addresses, addresses are erased for privacy.
To:rembrandtgraphicarts.com
Subject: :::Waiting for Money Order !!,from fantafonte
Date:2008/3/21 2:29:41:JST
Hello ******,
I’m afraid that I have to tell you I have discomfort about your credibility gap.
I don’t still have your e-mail that tell me"I have sent to you the Money order of $524".
YOU that have set the day and the refund. DUE DATE HAS PAST.
PLEASE KEEP YOUR WORD.YOU OWE ME.
You wrote On 2008/01/31 as below:
>However, if you have not received within the next week or two and would like a >refund, we will comply.
On 2008/03/18, at 21:02, I wrote:
Hello ******,
As I told you, due date is already past.
Send me NOW International Postal Money Order as directed by the note below I have sent you before.
And e-mail me again to tell me "I have just sent to you International Postal Money Order".
I don’t want to hear from you "I WILL blah-blah-blah" anymore.
I want you to carry out your word.
*Note*
Any fee will be paid by you to get and send an International Postal Money Order of 524USD,
and you have to send it to me by a SECURE (like an registered mail) postal mail.
I think we don’t want to do ’I-have-send-it / I-don’t-have-received-it’ anymore.
http://www.usps.com/money/sendingmoney/sendmoneyinternationally.htm
My postal address is*
*******
On 2008/03/18, at 14:19, rembrandtgraphicarts.com wrote:
Hello fantafonte,
We will send you a refund via International Money Order, as we do not have a Paypal account.
****
rembrandtgraphicarts.com
On Mar 15, 2008, at 12:47 PM, fantafonte wrote:
Hello, *****.
It is a note to remind you that the due date is TODAY!
Please refund 534USD today by Paypal or by International Postal Money Order.
And Please e-mail me how would you pay me by the end of the day.
fantafonte
On 2008/03/14, at 2:17, fantafonte wrote:
Hello *****,
It is just a note to remind you that the due date is 15th March 2008.
As I told you, you can refund 524USD to me by Paypal or International Postal Money Order
whichever you like.
If you choice the International Money Order, please e-mail me when you post it for just in case.
Read well the advisory note that I have sent to you last time.
Thank you,
fantafonte
On 2008/03/06, at 1:39, fantafonte wrote:
From: fantafonte
Date: 2008,3,6 1:39:58:JST
To:rembrandtgraphicarts.com
Subject: Re: !!Important!! YOU OWE ME 524USD from fantafonte
*****,
I think you don’t need any service charge to have a Paypal account.
I hope it will help you:
Paypal - Help Center
https://www.paypal.com/j1/cgi-bin/helpweb?cmd=_help
-How do I pay for a Money Request/Invoice?
But, if you still have a problem to pay 524USD to me by Paypal
(I thought it was one of the most secure,easiest and charge-free method to you,too),
you can pay with International Postal Money Order.
PLEASE read below carefully:
Any fee will be paid by you to get and send an International Postal Money Order of 524USD,
and you have to send it to me by a SECURE (like an registered mail) postal mail.
I think we don’t want to do ’I-have-send-it / I-don’t-have-received-it’ anymore.
http://www.usps.com/money/sendingmoney/sendmoneyinternationally.htm
Please send the money 524USD by Paypal or
post an International Postal Money Order of 524USD to me
UNTIL 15th March 2008.
My postal address is:
******
On 2008/03/05, at 14:48, rembrandtgraphicarts.com wrote:
fantafonte,
We do not have a Paypal account. Is there another method by which we can refund your payment?
*****
rembrandtgraphicarts.com
On Mar 4, 2008, at 10:55 AM, fantafonte wrote:
*****,
YOU OWE ME. The deadline has past.
You have to pay 524USD back to me now.
I can’t wait anymore.
Read the e-mails below I have sent to you before.
fantafonte
Form: fantafonte
Date: 2008,3,3 17:59:07:JST
To: sales@rembrandtgraphicarts.com,
件名: PAY BACK MONEY! from fantafonte
Hello *****,
We are in March now,
You were supposed to pay me back the money 524USD until the last month.
As you have proposed, I have not yet recieve the papers and I prefer refund the money.
PLEASE PAY ME BACK THE MONEY 524USD NOW.
I already have sent to you the money request from my PAYPAL account (*****@hotmil.com)
You can pay me back with paypal.
I have already ordered the papers in another shop.
I need the money as soon as possible.
fantafonte
Begin forwarded message:
From: fantafonte
Date: 2008,2,23 1:44:51:JST
To: sales@rembrandtgraphicarts.com,
Subject: Out of time from fantafonte
Hello*****,
I am sorry to say but I have nothing parcel from you until now,
and I think you run out of time.
You wrote On 2008/01/31 as below:
>However, if you have not received within the next week or two and would like a >refund, we will comply.
Then I set the deadline on 15th Feb. And it is 23rd Feb today.
Nothing have reached to me.
(I think you knew it because you have put a tracer on it)
I would like a refund 524USD until 29th February 2008.
Please pay the money back to my Paypal account.
*****@hotmail.com
I will send you(to make sure, both two e-mail addresses) an e-mail invoice,
please follow an instruction on it.
Thank You.
fantafonte
On 2008/01/31, at 23:36, fantafonte wrote:
Hello *****,
I will wait for more 2weeks, specifically until Saturday 15th Feb.
If I have not received the papers until the day, I will demand a refund 524USD.
I would like to know if can I check the tracer on the net
(somothing like the Track & Confirm page on the USPS.com)
I couldn’t find ’the Postal System’ nor ’ ***** US’ on the net.
Please tell me the web page(URL) like the Track & Confirm page for trace the parcel.
fantafonte
On 2008/01/31, at 15:53, rembrandtgraphicarts.com wrote:
Hello fantafonte,
We are sorry for all the problems we seem to be having with this order. We did re-ship the order on December 12, 2007
via the Postal System, insured mail receipt ************* US. We have put a tracer on the shipment. We suggest that you allow the order a few more days to reach you. However, if you have not received within the next week or two and would like a refund, we will comply.
Best regards,
*****
rembrandtgraphicarts.com
On Jan 28, 2008, at 7:22 AM, fantafonte wrote:
I HAVE NOT YET YOUR REPLY NOR MONEY.
DO PAY ME BACK THE MONEY IF YOU HAVE NOT YET DISPATCH THE PAPER.
FIRST OF ALL, I NEED YOUR REPLY.
READ THE LETTER BELOW WHAT I HAVE SENT TO YOU.
From: fantafonte
Date: 2008,1,22 1:37:25:JST
To:rembrandtgraphicarts.com
Subject: Re: My Missing Order from fantafonte
Hello *****,
It’s fantafonte AGAIN.
I still don’t have reply from you for the e-mail I posted on 2007/01/15 and 2007/01/18
about THE ORDER that you said to me you would sent it to me last December
and then after " I will send it next week", I have no-email from you.
As you see the e-mails below, I asked you to sent them via an TRACEBLE way.
And I found the letter of invoice for the order in 2004 from you,
I think if you already send them to me, you might have sent to a letter of invoice to me.
But also the invoice has not yet reached to me.
As I wrote you in the e-mails below,
I have no idea why you could not sent them to me but just saying "I will send them next week"
!!! If you have REALLY shipped the papers to me,
tell me WHEN YOU HAVE SHIPPED AND TELL ME the traceble number of the packege ASAP.
!!! If you have not yet send them to me, I don’t need anymore the papers from you.
PLEASE PAY ME BACK NOW 524USD I HAVE ALREADY PAID TO YOU.
(If paypal needs any handling fees, it will be paid by you.)
I will e-mail you from my paypal account e-mail address:
*****@hotmail.com
fantafonte
On 2008/01/18, at 3:46, fantafonte wrote:
Hello. It is fantafonte from Japan again.
I have sent an e-mail below, but you did not reply "typically".
I need to know how did you do about my order.
You said you would sent the papers in the week next,
but after that I have no information from you.
I am disappoint of you, I mean it.
I do not completely understand why I could not get my papers that I ordered and PAID in March LAST YEAR.
You always just said " I will send them next week". But you never have sent them to me.
How many time do I have to call you and e-mail you for months and months just for buy the papers.
It is enough.
JUST PAY ME BACK ALL THE MONEY NOW. I won’t NEVER do shopping with you.
My paypal account is:
*****@hotmail.com
YOU MUST PAY ME BACK THE MONEY UNTIL 25TH JANUARY 2008.
fantafonte
On 2008/01/15, at 7:18, fantafonte wrote:
Hello *****,
This is fantafonte again.
I am deeply sorry that I have to ask you AGAIN about my order.
You e-mailed me last year to tell me ’ Send the papers next week’.
Therefore I asked you to send them via a tracable way and to tell me the number to trace.
But then I never have your reply.
So I have to tell you the same thing again, as below
Tell me now the status of the order or, if you have not shipped them yet, pay me back now all the money I have already paid you.
fantafonte
From: fantafonte
Date: 2007/12/2 23:56:56:JST
To: rembrandtgraphicarts.com
Subject: Re: I don’t still have what I have ordered & PAID 9 month ago.
Hi *****,
Thank you for your reply, and I am sorry to hear of the problems with your power.
I hope you have not suffered serious damage with the problems in the cold.
I still don’t know what you said you have sent me them before,
I thought if you shipped them you would charge me the shipping fee at once,
I keep checking out my accout of the credit card, but there was nothing like that...
Anyway, I trust what you said, and I think I look forward the papers.
I would like to double check about the shipping fee,
I learned US postal fee has increased very much
and seamail percel postal in no longer available since last May.
It is absolutely clear that I would like the cheaper shipping fee,
but this time I would like a RELIABLE way than the cheapest way.
if there is a way TRACEABLE and costs approximately 150USD or less,
a way something like Priority Mail International,
it is acceptable to me.
And please e-mail me the label or receipt number of the percel when you dispatch.
If the traceble shipping costs over widely 150USD,
please tell me.
Thank you,
fantafonte
On 2007/12/01, at 14:30, rembrandtgraphicarts.com wrote:
Hi fantafonte,
Please excuse the delay in responding to your messages. We have experienced problems with our power (electricity) over the past week making it impossible to check our email.
We put a tracer on the shipment of paper previously sent to you and learned that it had not been delivered. So we will re-ship your paper to you next week: 100 sheets Somerset Textured White 22x 30" and 100 sheets Somerset Textured Softwhite 22x30". We apologize for all the problems with this order.
Best regards,
On Nov 30, 2007, at 11:56 AM, fantafonte wrote:
I have sent you e-mails, letter with fax as below.
But Nothing from you.
Then I have called you in the middle of the night due to the time lag,
it was at eleven morning Friday in your time band,
but you were not but only answering machine.
You can’t leave my order, you have already have my huge amout of money(524USD) 9month ago.
SEND ME THE PAPER NOW ,OR PAY ME BACK 524USD IMMEDIATELY.
I think you truely understand how I am disappointed in you, if you read e-mails below.
You can pay me back 524USD with PAYPAL.
(If paypal needs any handling fees, it will be paid by you.)
My e-mail address for Paypal is:
*****@hotmail.com
fantafonte
Begin forwarded message:
From: fantafonte
Date: 2007,11,7 14:32:56:JST
To: srembrandtgraphicarts.com
Subject: I don’t still have what I have ordered & PAID 8 month ago.
Hello *****,
I don’t still have what I have ordered & PAID 8 month ago,
When I asked you on the phone last summer just after I have sent the e-mails below and I have not had replys from you,
You have said it would ship September, but I am afraid I don’t think it have done.
If you will not ship what I have ordered and already PAID
by the 30th this november,
I WILL CANCEL THE ORDER. PLEASE COULD YOU GIVE ME MONEY BACK AS SOON AS POSSIBLE.
FIRST OF ALL, PLEASE TELL ME WHAT THE PROCESS IS GOING ON.
Please reply the e-mail, if your e-mail still doesn’t work, send me a letter via fax.
fantafonte
postal address:
******
::::::::::::
I international phone called to rembrandtgraphicarts.com,
because I have no papers nor e-mail replys.
Finally I could talk to the shop person said would ship the papers next month
and told me to wait for more several weeks. but actually never reached me.
Hey, what have you been while these 4 month after I ordered?
why did you do nothing but charged for those.
:::::::::::::
Begin forwarded message:
From: fantafonte
Date: 2007,7,24 17:35:13:JST
To: rembrandtgraphicarts.com
Subject: I NEED YOUR REPLY
I have been e-mailing and sending fax to you several times,
but I have no reply from you.
I am wondering if those mail addresses are not no longer.
I am just asking you what have done about my order.
If you have dispatched, please tell me when you did it.
I have paid, but I have not yet got it.
Since I have ordered, it takes about 5 months.
PLEASE PLEASE e-mail me back!!!
fantafonte
On 2007/07/18, at 2:21, fantafonte wrote:
I don’t know if this mail address is no longer available or not,
I NEED YOUR REPLY AS SOON AS POSSIBLE.
I HAVE ALREADY PAID FOR THE PAPERS, AND
SEND YOU E-MAILS AS BELOW.
BUT I HAVE NOTHING FROM YOU.
YOU MUST REPLY AND TELL ME THE STATUS OF THE ORDER.
fantafonte
------------------------------------------------------
From: fantafonte
Subject: Re: inquiry about my order on March
Date: 16 July 2007 2:12:17:JST
To: rembrandtgraphicarts.com
Hi *****,
I have sent the following e-mail on 7th July,
I am waiting for your reply.
I have PAID the money for the papers what I have ordered but I have not yet recieved.
Please tell me the statusof the order (did you shipped the papers or not, if you did, when did you shipped them) as soon as possible.
thanks,
fantafonte
---------------------------------------------------------
From: fantafonte
Subject: inquiry about my order on March
Date: 7 July 2007 5:05:39:JST
To: rembrandtgraphicarts.com
Hi *****,
I have ordered 200 sheets of Somerset papers as below.
And according to my credit-card statement,
I think I have already paid you 524USD ($2.62x200sheets) on March 9th 2007,
although I don’t know yet if I have been charged the shipping cost.
I just would like to know how is the status of my order below.
I hope they on board a ship are almost arriving to Japan.
Thanks,
fantafonte
On 2007/03/08, at 1:08, fantafonte wrote:
Hi *****,
Thank you for the prompt reply.
It’s OK for me. I will let you know the imformation of my card
via fax for security reason,
and please proceed with my order.
My order is:
100 sheets of 6074 Somerset Textured White, 22 x 30, 250 GMS
100 sheets of 6064 Somerset Textured Softwhite, 22 x 30, 250 GMS
total 200 sheets.
I would like the cheapest cost for the shipping.
I will be so glad if you mail me when you get my card information
and when dispatch the papers.
Thank you very much,
fantafonte
On 2007/03/07, at 10:15, rembrandtgraphicarts.com wrote:
Hi fantafonte,
Thank you for your email. The current price of the Somerset Textured Papers 22x30, 250gms is $2.62 per sheet. Both White and Softwhite are the same price. We regret that our website does not have the correct prices.
We will wait to hear from you regarding the order.
Best regards,
*****
rembrandtgraphicarts.com
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