Where can I get a coupon?
A: Thursday nights are $5.00 off, no coupon needed.
If I'm in line at closing time will I still get in?
A: Yes, as long as there are customers, we will stay open.
The lines are too long! How can I get a better show without standing in line for an hour?
A: This one is very simple actually. Come early. We open the last weekend of September/early October. If you come the first few weekends you will miss the crowd and the line and will be able to go into the haunted house with a very small group of people. This translates into a very personal nightmare. Additionally, Thursday nights are $5 off admission and usually very small lines.
Why were the Hellevators and Crematory Crawl thru closed when I went through?
A: If you come through on an extremely busy night, chances are the Hellevators and the Crematory may be closed to facilitate the large volume of people (otherwise the wait would be much much longer).
What is the best time to arrive?
A: We suggest you arrive early. Many people complain about long lines but everyone always shows up around 9pm. Our suggestion is for you to come and buy your ticket around 6:30pm so you are one of the first in line.
Is there a different price for children?
A: Because it is not recommended for small children, there is only one general admission price.
Will the monsters touch me?
A: We have a "no touch" policy - you don't touch us, we don't touch you. Unfortunately, due to the very dim lighting inside the haunts, you may occasionally come into accidental contact with one of our staff. Our monsters will not grab or maul you.
Can a pregnant person enter?
A: We do not recommend the haunted house to anyone who is pregnant.
Can I bring my kids?
A: By all means, bring the whole neighborhood! Again, fear is relative. We've had six-year-olds walk through without a quiver and had to carry out grown men. Children under twelve should be accompanied by an adult. Young children who get to the front door and are too scared to enter will not be forced (not even by their well-meaning parents). We do not recommend our attractions for very young children.
Can we win free tickets?
A: In Baton Rouge, listen to WFMF, 102.5FM to win free tickets!; in Alexandria listen to Q93.
Can I get out if I want to?
A: Yes, around 40-50 people a night are too scared to make it through each house and are let out by our security staff.
If I get too scared to make it through the haunted house, can I get a refund?
A: No. You paid us to scare you. If you get scared in the line or in the first few rooms and want to leave, we've done what you paid us to do very quickly. Be happy with prompt service!
What time does the haunted house usually open?
A: Usually we try to open at 7pm. Sometimes we might open later but only if we're experiencing a technical problem for which we'll delay the opening to fix the problem.
Do you offer group discounts?
A: Group rates are available for large groups providing the reservation and rate is approved in advance. Call (318) 709-1195 and ask for Dwayne Sanburn (for the 13th Gate) or call (318) 709-1947 and ask for Louis Shove (for The Maize).
Is there a discount for small children?
A: No. We do not recommend our haunted houses for very young children. If you choose to bring them, they will pay the same price as everyone else. Children who are too young or too scared to enter may wait for their party with the door greeter. You might consider coming on Thursday night if cost is an issue (it is $5 cheaper).
Is it healthy to get scared really bad?
A: Do you see horror movies? Haunted Houses are just like the movies except YOU are in the movie with the ghouls jumping out at you. Yes, you will get scared but in the end it's all fun and you'll come out screaming, but you and your friends will laugh about it afterwards. Most everyone enjoys talking about their experience for years telling stories of how high you jumped out of your shoes. Come on down, we're waiting.
Are you handicap accessible?
A: Yes.
We have patrons in wheelchairs visit us every year. Anyone wanting to tour the attractions with a handicap needs to let the ticket booth know for any special instructions. A staff member will accompany your group to assist you if you need it. In order to maintain our high safety standards, we do not recommend taking crutches and other such devices into the building. If you must use them, a staff member will accompany your group.
Are your attractions open if it rains?
A: Absolutely!!! All of our haunted houses have massive indoor queue lines to keep people out of the rain. So don't worry about that at all. The outside portions of The 13th Gate are subject to close due to bad weather. If so, it will be posted at the entrance.
How long does it take to go through?
A: All of our haunted houses take from 30-60 minutes to go through.
Does your attractions have security?
A: Our attractions have a fully trained security staff that keeps things running smoothly. We also have several Police and Fire personal on duty at all times.
Do you have live Rats, Roaches, Snakes and Other Critters?
A: Yes, but none of them will be in direct contact with you.
How are your haunted houses different from others I've seen?
A: Please see: About 13th Gate
Is it the same as last year?
A: Absolutely not. The show changes every year, although we do keep some of the more popular scenes.
Is it better than last year?
A: Refer to the above question. (But yes, we think so.)
Do you sell food, beverages and souvenirs at your attractions?
A: Yes! We sell everything from glow sticks to food to T-shirts.
Can we take flash photos of your haunted houses?
A: NO! Haunted houses are dark and everyone especially the actors eyes adjust to the low light. When you flash your camera you're not only ruining other customers' experience but your hurting the actors' eyes. Also no other recording devices are allowed (video cameras, etc,...).
Can I hit the actors, take the props, destroy the rooms, or come through the haunt drunk or stoned?
A: You should ask the police on duty this question. Every night (without fail) we have to escort someone (and their group) out of our haunts into the arms of the police. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety Please go through the haunt in a civilized manner and everyone (including yourself) will have a great time.
You didn't answer my question.
A: If you have questions we didn't answer, e-mail us at info@midnightproduction.com and we will respond as soon as we can. If enough people ask the same question (or we just think it's an incredibly swell question) we add it to the FAQ list.
Where can I find more information on The 13th Gate?
A: Check out our the rest of this website (www.midnightproduction.com), our myspace page at (http://www.myspace.com/13thgatehauntedhouse) or call the hotline at 225-389-1313.