Aside from the usual excuse of 50 registers and only two open, I just had one of the worst customer services experiences probably in my life at the Harrisburg Wal-Mart tonite.
I headed out around 9 because any later than that and you are bound to run into weirdos in the store who don't know how to help you.
I had to return my new MP3 player that was having problems with crashing, shutting down for no reason and not connecting right to my laptop, and while I was there would check price on Ipod instead.
I had my receipt, all original packaging nicely prepared in like new condition, and witin 15 days of the original purchase, as the receipt clearly states on the bottom "Full refund with original receipt within 15 days."
So I head 10 miles down the road. I walk in and I know they sometimes put a orange sticker on your bag (thats all they have ever done, not scan, just stick)
The lady at the door isn't really that old but she looks and sounds, forgive me, RETARDED, she is trying to help a woman with about 9 items trying to figure out what was beeping. I said "I'm sorry but I need to return this, don't I need a sticker." She said "I'm busy, but you can just walk over to customer service if you have receipt."
So I get over there, described my problem with the item, showed my valid receipt. First the girl went to check the box and accidently just ripped the box right in half, the nice neat little packaging, now even if it worked, they can't put it back on the shelf, and all the stuff inside the box once she finally got it open went flying on the floor.
Finally she rings everything up and is about to refund me my $158 bucks when she asks, "Oh did you get an orange sticker on your way in?" I said "Nope, the lady over there was really busy and just told me to come on over."
The young girl with pink and purple highlights then replied "Well sir its our policy here and at every Wal-Mart, that if you did not get a sticker we can not refund your item." I laughed and said "You are joking right, I have my receipt, a defective item and you have my money. I can just walk over there as you watch me and get a sticker and walk right back."
The manager beside her who was a short fat pimply lady with a glazed over stare smirked at me and said "Sir, sorry no refund without a sticker." I said "What was that smirk for, you think this is amusing, don't they hire anyone here above an IQ of 95? I want my money back, that policy is bullshit I HAVE MY DAMN RECEIPT!"
So what do they do, hand me back the defective product and receipt and tell me to leave because the RETARDED lady at the door would not give me a F*cking orange sticker. I threw up my hands and said this is the stupidest thing I have ever heard! This store sucks! Then I turned around and said "So I can't return this until tomorrow and I have to get a sticker then?" They said "Yep, come back tomorrow." I said "What about a different Wal-Mart." They said "That's ok as long as you get a sticker from the door greeter."
So I am cursing under my breath and for God knows why, I get in my new used Ford Escort that reeks of gasoline, with tweety bird floor mats and a Jesus Saves license plate and drive another 15 miles to the other side of Hershey to the Palmyra Wal-mart.
I get inside and guess what, no freaking door greeters anywhere in the building. I sneak up to a fat girl stocking, and why are most of the cashiers fat girls, who knows, but she was nice as I asked "Where is the door greeter with an orange ticket so I can return a defect?"
She smiled and replied "Oh we don't have any right now, but there is no problem if you just walk over with your receipt." I'm like "Oh no, not again," and explained to her what just took place to which she replied "That's odd."
I met with the store manager at customer service, asked him his policy on the door greeters and he said "Oh we replace with out stickers all the time, I don't know what that other store is talking about, we just pretend the door greeter forgot to sticker it" as he laughed. He patted me on the back and said cmon over I'll get you your cash.
Within 2 minutes I had the cash in my hand. Now why in the freaking hell couldn't those beyotches at the other Wal-Mart give me the same courtesy?
So I went back to check prices on the IPODs- What 300 bucks for the one I wanted?! Cmon. It is only 200 online at WALMART.COM!!
So I got disgusted and left, with a hair up my ass, drove back to the other Wal-Mart just so I could confront that dumb manager who just made me drive 20 miles. I could not find her but passed her in electronics and said "Hey, I just came back from Palmyra where they do not believe in door greeters and I did not need no dang sticker, so thanks lady." She hung her head down and just kept walking.
It took me another 20 minutes to get the attention of one of the black people in Electronics as they all three were doing absolutely nothing but standing around talking to friends. Finally I just interupted their conversation on which HDTV was better to eat fried chicken in front of and asked me to get me an IPOD which they have on the shelf. IT was 100 bucks less at this store than the other, only to find out they are out of stock. Hmmmpph
So I just got Iron Man, some chips and ginger ale and went home.
Wal-Mart sucks and from now on, I think I will only shop at Giant or the Mall.