I'm getting ready to drive to Colorado to work at Loonees Comedy Club.

It's 3:30 am and I just remembered the condo where they put us up has no wireless internet.
Road Runner has "DialAccess" for traveling customers. Perfect.
I download the software, I download the number list.
But I can't seem to register on their website for an account.

So I try their 24 Chat Support....


Niso: Hello! Thank you for choosing Road Runner Internet technical Chat. My name is Niso J. How may I assist you?

charlie: i just wanted to know if there's an alternate way to register for a dial access account. the website registration is not working

Niso: Do you get any error message while registering Dial Access?

charlie: yes, it said "An error occurred processing your request. Please try again later."

Niso: I understand that you are unable to resister for Dial Access as you get An error occurred processing your request. Please try again later error message. Is this correct?

charlie: yes

Niso: I will definitely guide you in the right direction to get this issue resolved. Feel free to ask questions along the way.

Niso: Before we begin, please provide the following four pieces of information for security check and to verify your account:
1. The account holder's 10-digit telephone number. (xxx-xxx-xxxx)
2. The account holder's Full Name (First and Last)
3. Please tell us your name.
4. May I have your preferred e-mail address?
charlie: 347-952-4641 Charlie Moreno. That's me and charlie@charliemoreno.net

Niso: Thank you, Charlie.
Niso: Which Operating System you are using? Is it Windows 95, Windows 98, Windows 2000, Windows ME or Windows XP?

charlie: Right now, Windows Vista. it's going to be used on a laptop running Win XP. but i already downloaded the software and the phone number list. The problem is i can't register to use it. the website doesn't work.

Niso: Charlie, I am sorry to say that Dial Access is not compatible with Windows Vista.

charlie: that doesn't matter. i'm running on another computer, with XP. I DON'T need help with the software. I need an account.

Niso: The following link will help you with the Windows Vista manual configuration.

Niso: http://help.rr.com/hmsfaqs/e_Vista_products_besteffort_dialup.aspx

charlie: I need an account. Not help with the software

Niso: The following link will help you to register Dial Access.

Niso: http://dialaccess.rr.com

charlie: thats where i've tried to sign up. it's not working.

Niso: Are you getting an error?

charlie: Yes. "An error occurred processing your request. Please try again later."

Niso: Try clicking on the submit button.

charlie: Are you NOT paying attention? It doesn't work. I said that to you already. An error occurred processing your request. Please try again later. is there other way to register?

Niso: Are you trying to register from the Vista Machine?

charlie: yes. but why would that matter? why would a registration form on a website need to be Vista compatible?

Niso: Sometimes webpages do not work with Vista.

charlie: I've been a web developer for 7 years. i'm glad you taught me that. i have never heard of that before. Vista is an operating software, not a web browser. i'm glad you are so aware of the difference. can somebody just create an account for me?

Niso: I would suggest you to try to register from any Windows XP machine and check if it works.

charlie: So I have to register from an older computer just to sign up for the service?
that doesn't make sense. Is there any other way to register for an account?

Niso: That is the only way to register.
Niso: I regret the inconvenience caused.

charlie: you should regret the time you wasted of mine. you couldn't have said that 15 minutes ago.

Niso: I am sorry, Charlie.

charlie: shut up