I'm heading to St. Augustine, FL in just a few minutes for a corporate event.  After that I'll be in Nashville for a couple of days working with my producer, Jim Allison.  Then it's on to Pigeon Forge, TN to join up with a bunch of great Trop Rock artists for Trop Rocks The Smokies 2!  A lot of time on the road and here's my frustration.  Went out & fired up my Tom Tom and it's NOT WORKING!  If you don't know, a Tom Tom is a GPS system.  All this technology - laptops, iPods, cell phones, Tom Tom's - is GREAT when it works, but what's the average person do when it's NOT working?  Calling "customer service" is USUALLY, not ALWAYS, a joke!  Send them an email?  That takes a couple of days.  Take it in for warranty work?  I'd end up like the lady who took her laptop to Best Buy.  They LOST it!  It had her life on there!  They tried to buy her off with a gift card & now she's suing them for millions!  Just had to vent my frustration.  Am I alone on this?