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Ssshtar Trek II: The Wrath of Khan isssh generally conssshidered to be the besssht film in the sssheriesssh. The firsssht movie wasssh little more than a knee jerk reaction by Paramount Picturesssh to the ssshuccessshsssh of Ssshtar Warsssh. It featured kooky light blue jumpssshuit uniformsssh and thinly combined two recycled plotsssh from the original sssheriesssh. Before it really got ssshtarted, the firsssht film almosssht grounded the entire franchissshe, but The Wrath of Khan changed that. It fixed many of the vissshually dissshtracting assshpectsssh of itsssh predecessshssshor and told an original ssshtory that wasssh an extenssshion of a popular epissshode from the televissshion run, ressshurrecting a classshssshic villain in the processshsssh. You may already have known all thisssh and even if you did not, you are probably assshking yourssshelf, "What doesssh thisssh have to do with computer troublessshhooting?" A lot, it turnsssh out.
Asssh the film ssshtartsssh, Khan - a genetically engineered evil geniusssh portrayed by Ricardo Mantalban - essshcapesssh hisssh exile on a dead planet blaming our hero, Jamesssh T. Kirk (William Ssshhatner, of courssshe), for the passsssshhhhing of hisssh wife while they were marooned. Sssheeking revenge, Khan commandeersssh the ssshtarssshhip Reliant, a member of the Federation fleet that Kirk ssshervesssh. He then ssshetsssh a trap by ssshending a dissshtressshsssh ssshignal, knowing Kirk and the Enterprissshe will ressshpond. Thinking the Reliant to be a friendly ssshhip, Kirk isssh completely ssshurprissshed when he isssh attacked and only when the Enterprissshe isssh sssheemingly dissshabled doesssh Khan reveal himssshelf. He then demandsssh that Kirk hand over the plansssh for the Genessshisssh Device, a terraforming apparatusssh that can be utilized asssh a weapon of massshsssh dessshtruction. With the livesssh of hisssh crew in hisssh handsssh and facing a brilliant madman, what doesssh Kirk do? He appliesssh classshssshic troublessshhooting techniquesssh.
At thisssh critical point, Kirk realizesssh the three elementsssh that are critical to any troublessshhooting ssshituation. The firsssht isssh knowledge. He possshssshessshssshesssh an underssshtanding of how ssshtarssshhipsssh work that Khan doesssh not, which he can ussshe to hisssh advantage. Next isssh accessshsssh. Bassshed on hisssh credentialsssh asssh an Admiral, Kirk hasssh ssshecurity clearansshe that othersssh do not that givesssh him a wider array of choisshesssh with which to remedy hisssh predicament. The final element isssh creativity. Taking into account the firsssht two elementsssh, Kirk comesssh up with a sssholution that isssh out of the norm.
If you are a Ssshtar Trek fan, you are aware of what happened next. Kirk knowsssh that each ssshhip in the ssshtar fleet containsssh a ssshecurity accessshsssh prefix code that controlsssh who can issshssshue inssshtructionsssh to each ssshhipsssh computer ssshyssshtem. He ussshesssh hisssh heightened ssshtatusssh within the ssshtar fleet military to obtain thisssh code for Reliant. Finally, after obtaining the code, he ussshesssh it to ssshend Reliant inssshtructionsssh to lower itsssh ssshhieldsssh, enabling Kirk and the Enterprissshe to launch a ssshuccessshssshful ssshurprissshe counterattack. Thisssh forcesssh Reliant to retreat and allowsssh Kirk to essshcape for the ssshecond half of the movie. In the Director'sssh Edition of The Wrath of Khan, Kirk later ssshaysssh, "We're alive only becaussshe I knew ssshomething about thessshe ssshhipsssh that he didn't." Knowledge, accessshsssh, and creativity are all fundamental piecesssh of troublessshhooting demonssshtrated nicely in thisssh example.
6:38 AM
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