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WAW (We Are Wonderful) Company |
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http://www.3com.com/solutions/en_US/casestudy.jsp?caseid=2523 |
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Profile:
- Networking consulting firm
- 18 employees
- Located in Nashville, TN and New York, NY
Company Overview
WAW Company is a small consulting firm with offices in Tennessee and New York that enables small and home offices run at optimum efficiency by helping them to implement computer networks, e-mail and Internet connections.
Founded 30 years ago, the 18-employee Nashville-based company handles everything from choosing the right products and installing them to providing training and support.
Goals:
- Optimize resources
- Boost efficiency and productivity
- Improve service to customers
Network Challenge
The firm’s employees once had to share a handful of telephone lines and they often found themselves competing with each other to use telephony services. "Because our offices are extremely busy, we needed an efficient, affordable solution that would allow everyone to have rapid access to communications," said WAW partner Gibby Cohen.
To maximize the company’s limited resources, WAW deployed a 3Com® OfficeConnect® LAN Modem in each of its two offices. The LAN modems provide WAW employees at both locations with prompt access to a single ISDN line for all their communication needs, eliminating delays when using the phones, sending faxes or connecting to the Internet.
"Once we installed the OfficeConnect Modem, office productivity and efficiency increased dramatically," Cohen added.
Key Applications:
- Communications
- Networking
Network Applications
The OfficeConnect LAN Modems streamline day-to-day operations that depend upon rapid access to communications, as well as provide WAW with local area networks (LANs) at its offices.
- In both the Nashville headquarters and the New York branch office, employees exchange information with clients and colleagues by telephone, fax and e-mail. Additionally, they rely on Internet resources to transmit and receive business-critical documents.
- Staff members use the LAN to rapidly exchange files between WAW’s two offices and with clients, and to upload or download information to and from laptop computers, which they use during their on-site visits to clients’ offices.
- Applications used by employees include Microsoft Word, Microsoft Excel, Peachtree Accounting Software and others.
"The OfficeConnect LAN Modem gives us an inexpensive opportunity to share one ISDN line within each office, plus it’s so easy to maintain and operate," said Cohen. "Thanks to 3Com, our office is now running at peak efficiency, enabling us to provide the best possible service to our clients."
Key benefits:
- Enhanced business-critical communications
- Efficient operations
- Customer satisfaction
Business Benefits
- Enhanced communications - multiple users can now promptly access telephone, fax and Internet resources, eliminating delays and increasing productivity. Additionally, they retrieve and distribute e-mail quickly and efficiently.
- Efficient operations - As the company did not previously have a LAN, its 20 desktop computers are now networked for the first time. As a result, employees are further optimizing time and resource management by exchanging files and information across the new network.
- Customer satisfaction - WAW is so impressed with the LAN modem that it will enthusiastically recommend the device to its clients, who appreciate WAW’s direct experience and satisfaction with 3Com products.
"The LAN Modem is the easiest piece of hardware we’ve ever used. The product is trouble free and worry free, allowing us to save time and money," said Cohen.
Technology:
- 3Com OfficeConnect LAN Modem
- ISDN
Implementation
With 3Com’s OfficeConnect LAN Modem, WAW solved its networking and Internet access problems quickly and simply.
Installation was fast and easy. Browser-based wizards adjusted configuration parameters automatically, ensuring smooth deployment. One small box contains the Ethernet hub, an IP router and two voice/fax ports. At the New York office, for example, Cohen and his staff installed the LAN Modem in just 11 minutes. In fact, 3Com offers a money-back guarantee if the OfficeConnect LAN Modem cannot be installed within 15 minutes - a first for an ISDN personal router device of this type.
"The ease of setting up and using 3Com’s Office Connect LAN Modem makes it an ideal recommendation for our clients - and one of the keys to our success," said Cohen.
Products:
- 3ComOfficeConnect® LAN Modem
Technical Solution
To solve its networking issues, WAW deployed two 3Com OfficeConnect LAN Modems, one at each office. With their built-in four-port Ethernet hubs, the LAN Modems provide LAN connectivity for users’ desktops and their ISDN interfaces link to the Internet.
The LAN modem requires no technical expertise to install and set up. It offers:
- Office-wide sharing of faxing and Internet access
- Rapid and reliable remote access
- Central management of incoming and outgoing data communications.
Selection Criteria:
- Price/Performance
- Ease of installation
Why 3Com?
Because of its extensive experience recommending and installing 3Com networking products for its clients, WAW had no doubt that 3Com’s OfficeConnect LAN Modem would offer an ideal solution. The company has long been familiar with the affordability, flexibility and performance of 3Com’s products and was impressed with the LAN modem’s inexpensive price and top-notch performance. Moreover, the firm appreciated the LAN modem’s easy installation and configuration.
"The OfficeConnect Modem has transformed our day-to-day operations, allowing us to streamline our own operations and help our clients do the same," said Cohen. "It is a powerful, cost-effective tool for any small company looking for simple, cost-effective solutions to enhance its business-critical communications." | ..TABLE>
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