American Express now outsources their customer service to India. I've said it before and I'll say it again. American's don't want to talk to any foreign customer service people. Especially when they barely speak proper English.
Outsourcing to a foreign company is a brand killer. We all know you're trying to save a buck and we all feel the same way…uncared for. When you outsource you are saying you don't care about the customer experience. So why should we care about you?
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