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David Rodgers

David Rodgers


Last Updated: 11/22/2009

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Gender: Male
Status: Single
Age: 54
Sign: Pisces

City: GREEN BAY
State: Wisconsin
Country: US
Signup Date: 2/2/2008
Thursday, May 08, 2008 

Current mood:  calm

After watching the 30-minute infomercial on Magic Jack and researching it on the web, I took the plunge and ordered it.  It works!  It really was super easy to connect, register and make a call instantly.

http://www.magicjack.com

Before ordering it, I spent about 2 hours sifting through forums and blogs to see what people were saying. 

Many had problems with it.  I used some common sense before installing it - hence, no problems.

-Steps I took before installing Magic Jack:

1- Ran Windows XP Disk Cleanup.

2-Ran Defrag.

3-Ran free version of AdAware.

4-Ran definitions update for AVG Anti-Virus Free Edition.

5-Patience!  Let the software take its time installing.  Windows auto-detects and installs the USB drivers.

6-Registered it.  Verified it worked on a test call to and from my cell phone.

7-On Taskbar down by the clock, clicked Safely Remove Hardware, Magic Jack shows as using 2-drives.  Turned both off.

8-Restarted computer.

9-Magic Jack restarted and has worked flawlessly since.

Its that simple.  My phone is an old VTech 2.4Ghz cordless.  Magic Jack likes it.  I couldn't be more happy.

Lets just hope this company Magic Jack stays in business!

- Wishlist: Magic Jack on Ubuntu Linux -

3:46 AM
 
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David Rodgers
David Rodgers

 
- Please note: If you've had similar issues with Magic Jack, please respond with your comments. I'd be curious and happy to read them.

- Problem: Was hearing some intermittent choppy voices on both the caller and myself. Could hear myself echo slightly a half-second later.

- Note: I purposely failed to inform the associate that I was doing a No-No. Per www.magicjack.com Help section -and- it is stamped right on the Magic jack itself "DO NOT PLUG INTO A USB HUB". I have it plugged into a USB 2.0 hub which is plugged into 1 of the ONLY 2 available USB ports -- way on the back of my old Dell Dimension XPS T700r which is a total pain-in-the-ass to get at. The back USB ports are old USB v1.0. The hub is USB 1.0 backward compatible - hence why I plugged the Magicjack into the hub. Even with that said, the fixes below do work.

- Repair steps taken: Went to www.magicjack.com and clicked through the Help windows. Got a pop-up chat window with an associate help person. They were extremely helpful in resolving the issues.

--Windows Vista users, DO NOT use the fixes below because I use Windows XP. Vista issues may have different ways of resolving the issues I was having.--

- Heres a copy of the chat May 9, 2008 10:32:43 PM EST
Chat Start:

info: Please wait for a site operator to respond.
info: You are now chatting with 'Jesse'
Jesse: Hello, how may I help you?
David Rodgers: having problems with choppy words.
Jesse: I am sorry to know that you are encountering problems using magicJack. Let me assist you with this.
David Rodgers: thank you
Jesse: May I know how long have you been with this issue ?
David Rodgers: since installation
Jesse: I see.
Jesse: Please click on this link to test your internet connection speed.
Jesse: http://www.speedtest.net
Jesse: Click on any Pyramid and share with me the Upload and Download speed.
David Rodgers: ok, thank you. one moment please...
Jesse: You are welcome
Jesse: Please take your time.
David Rodgers: My Netgear router IP: 24.208.27.68. Download= 1656 kbps, Upload= 452 kbps - ISP= Road Runner, Ping= 103 ms
Jesse: You have a good internet connection speed.
David Rodgers: OK
Jesse: Have you tried to use another telephone ?
David Rodgers: i've attempted several steps to correct the problem. still occurs
David Rodgers: no, but i have one handy.
David Rodgers: i've been using a VTech 2.4 Ghz cordless. Now I'll disconnect it and plug in a reliable corded phone.
Jesse: Thank you for that information David.
Jesse: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Jesse: http://upgrades.magicjack.com/upgrade/upgrade.exe
David Rodgers: ok
David Rodgers: does the Magicjack software tell what the current version number is?
Jesse: Do you mean the current version of your Softphone?
David Rodgers: i've searched for software version number. can't seem to find it listed
David Rodgers: yes
David Rodgers: or does the company not want the customer to know?
Jesse: I understand your query David.
David Rodgers: LOL
Jesse: MagicJack software version number is not listed as of this time.
Jesse: You can get the latest version update of the magicJack software at this link.
David Rodgers: OK. thank you.
Jesse: http://upgrades.magicjack.com/upgrade/upgrade.exe
David Rodgers: i downloaded the executable file. saved to desktop. shall i install it now?
Jesse: Please install it now.
David Rodgers: ok
Jesse: Let me know if its Done.
David Rodgers: is there a charge for installing the upgrade?
David Rodgers: its done
Jesse: Nope. That upgrade is fully free for all magicJack users.
David Rodgers: the reason i asked is in the TOS it mentions possible charge for upgrade.
David Rodgers: oops! i meant update
Jesse: You need not to worry about the upgrade charges, it's absolutely Free.
David Rodgers: great. thank you.
David Rodgers: is there a test call number?
Jesse: Sure..
Jesse: I can give you a test call.
David Rodgers: great. thank you.
Jesse: Can I have your magicJack number ?
David Rodgers: its a Minneapolis number, but i live in Green Bay, Wisconsin-- 612-XXX-XXXX

---Deleted my phone number for privacy reasons.---

Jesse: One moment please...
Jesse: I just placed a test call for you.
Jesse: You got a very choppy audio.
David Rodgers: it hung up after a few seconds
Jesse: Let us try this fix.
David Rodgers: yes. very choppy audio
David Rodgers: ok
Jesse: Please unplug your magicJack.
David Rodgers: ok
Jesse: Now go to "Start" in Windows and click on "run".
Jesse: In there write regedit and press enter.
David Rodgers: is it necessary each time to click Safely Remove Hardware each time you disconnect Magicjack?
Jesse: No. It is not necessary to Safely Remove the magicJack.
David Rodgers: ok. thank you. BTW i'm in registry editor
Jesse: Okay..
Jesse: Now click on + sign next to HKEY_LOCAL MACHINE.
Jesse: Click on + sign next to SYSTEM
Jesse: Click on + sign next to CurrentControlSet
David Rodgers: ok
Jesse: Click on + sign next to Enum
David Rodgers: ok
Jesse: Now find folder called USB. Right click on that and click on "Permissions". In permissions click on the check mark called "Allow" to the right of "Full Control".
Jesse: Click Ok.
David Rodgers: under Group or user names: Everyone and System?
Jesse: Under Everyone.
David Rodgers: oh! sorry. just noticed SYSTEM has Allow checked
David Rodgers: ok
David Rodgers: ok done
Jesse: Now click on + sign next to USB and then find the two folders called "Vid1307", right click on one at a time and select delete.
David Rodgers: under the same USB folder? theres lots of Vid_'s, no 1307?
Jesse: I see. That is okay.
Jesse: Now click on - Sign next to USB.
Jesse: Right click on Folder called USBSTOR and allow permissions.
Jesse: Now click on + sign next to USBSTOR.
David Rodgers: there is one Vid_13fe&Pid_1a00
Jesse: Please delete that one.
David Rodgers: ok
Jesse: Okay..
David Rodgers: done. now in USBSTOR
Jesse: Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev" and "Disk&Ven_YMAX&Prod_MagicJack&Rev"
David Rodgers: i see them both
Jesse: Right click on those one at a time and delete them.
David Rodgers: ok
David Rodgers: Error deleting key. Cannot delete
David Rodgers: next folder same error.
David Rodgers: Error deleting key pop-up. Cannot delete.
Jesse: Are you using an Administrator's account, David ?
David Rodgers: yes. theres no other users. just me.
David Rodgers: should i right click USBSTOR and do Permissions?
Jesse: Yes please.
David Rodgers: ok
David Rodgers: that did the trick! deleted both.
Jesse: Great.
Jesse: Right click on those one at a time and delete them.
Jesse: That was already deleted.
Jesse: Now exit Regedit and then plug your magicJack in.
David Rodgers: i deleted both folders you mentioned earlier. theres 4-folders left.
Jesse: That is Okay.
Jesse: Please exit Regedit and then plug your magicJack in.
David Rodgers: ok. exiting registry editor...
Jesse: Okay..
David Rodgers: got the Found New Hardware pop up ballons, Magicjack is restarting...
Jesse: Okay..
David Rodgers: it appears to be on now
Jesse: I will place a test call for you now.
David Rodgers: i have a dialtone
David Rodgers: ok
David Rodgers: did it sound ok to you?
Jesse: You got a very good audio quality now.
David Rodgers: i heard a slight 'echo' from my own voice
David Rodgers: but there was no choppiness
Jesse: Let us fix that slight echo on your phone.
David Rodgers: ok
Jesse: Please go to menu on your magicJack, click headset/volume control and lower the volume for both microphone and speakers to about 1/3 of max.
David Rodgers: shall i click OK?
Jesse: Yes please.
David Rodgers: done
Jesse: Try to place a call this time.
David Rodgers: ok. i'll call my cellphone
Jesse: Okay..
David Rodgers: done. no echo.
Jesse: Great.
Jesse: Glad to hear that David.
Jesse: Is there anything else I may help you with today?
David Rodgers: no. Thank you very much! i'd like to save this chat. how do i save?
Jesse: You are welcome
Jesse: You can highlight the whole text of this chat, right click and select copy, then paste to your word processor.

---I knew the answer to this. I just wanted to see what the associate would say.
Note: There was also an "Email" button within the chat window. I'm surprised they didn't suggest clicking it??---

David Rodgers: ok
Jesse: Is that all I can help you with, David?
David Rodgers: ok Great!! Again, thank you VERY much.
Jesse: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
info: Your chat transcript will be sent to david.rodgers@yahoo.com at the end of your chat.

---I checked the "Excellent" radio dot and clicked OK. The window disappeared. I logged into email. Sure enough - the entire chat including date/time stamp was in the email. Nice job Magic Jack!---

- Please respond with your comments, good or bad. I'd be happy to read them.
 
Posted by David Rodgers on Saturday, May 10, 2008 - 9:03 PM
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