McDonald's impressed me with their rapid responce to my complaint.

Last month, several friends and myself were headed into Ohio on a day trip. It was enjoyable for the most part.

Hunger set in so we stopped at a McDonald's in Cadiz, Ohio. I like McDonald's food from time to time but this experience was not going to be a good one.

The restrooms were in such a state of filth that it shocked me. I do not think that they had been cleaned in over a week. I contacted McDonald's over this and they responded in a matter of a few days.

Below is my original complaint followed by their rapid responce. I am most pleased with the way in which they addressed my concerns.

 

 

Hello

I simply wanted to notify you that we made a visit to your Cadiz, Ohio location while traveling and we were shocked at the condition of the restrooms.

Mc Donald's is generally known for very clean restrooms but it was so bad that we did not even want to remain in the building after recieving our food order.

We ate in the parking lot and after having been in your restrooms we had very little urge to eat afterward but it was a long trip and we were hungry.

This was a very negative experience and we can only hope that this is not something that we will find in other McDonald's locations.

Perhaps I am being overly critical but I do not think that clean restrooms are too much to expect...especially in an establishment such as McDonald's.

Thank you for taking the time to read my complaint.

Matthew Sandman Kelley

 

 

Hello Matthew:

I want to thank you for taking the time to share your recent experience at the McDonald's in Cadiz, OH with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

I am sorry for the lack of cleanliness you observed. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.

Again, Matthew, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

Kelly
McDonald's Customer Response Center