Well I'm bored... My shift ended early again, the night has been slow. And I got a chip on my shoulder.... So here goes.... So I take questions right, and I answer them and send them back to the customer. So we have this button that says "return to queue" well if we are NEVER suppose to use this button then what the fuck is it for? They keep complaining about people using the button, well if you don't want people to use it then take it off. So I think the only reason I use this button is if I really can't find the answer to the question, that's only reason I have ever used it. And I've used it maybe twice. I just think that if someone can answer the question better let them do it, instead of me giving the customer some shitty stupid answer that they will send back in complaint. Right? I mean if you asked us a question and you paid a dollar for the answer wouldn't you want a good answer? Lets say you asked a question, and I was automatically assigned this question, the question being lets say...."How do you train your dog?" ok so I look it up and I'm suppose to answer in 6 minutes, well what if 6 minutes passes? Then I say to myself "I'll return it to the queue so someone else can answer it quicker and maybe better because maybe they are familiar with the subject."  (Which don't get me wrong I really know how to take out a dog this is purely hypthteical) Or I'll say"Well I can just tell to rub the dogs nose in shit". Now if you were the customer would you be happy with that? No you would complain and ask for a refund, so I'm saving the company a dollar by sending it to the queue, and Johnny will answer your question and he will say something like..."Take the dog out every two hours so it will get used to being walked, or you can get puppy training pads to help when you are gone or busy." Now that's worth a dollar right? I'd pay for that answer. I wouldn't pay for the original one. If the customer complains they get a refund if they apply for one, and we loose money, if the answer is good then we keep the money and everyone is happy. Am I the only one seeing the logic in this? I mean seriously take the button off if its such a big damn deal. Ok I'm done ranting... I just had to get that out to see if I'm making sense even to myself.

Hugs,
Monique