Down with iPod!
I wonder how many people have an iPod?
I do/did!
Ill admit, I used to love my iPod. So much better than my disc man and having to cart around a bunch of CDs, only to find the album I really want to listen to is at home. It is great to have practically my entire CD collection at my finger tips.
That being said, I was on my way to work, sitting on the bus enjoying the view of the mountains. I decided I wanted to listen to something a little different to get my morning going. As Im toggling through my list, I find exactly what Im looking for and press play. To my dismay, my iPod died. It cant be the better! It was fully charged when I left the house.
I let my iPod sit unused for the rest of the day. I tried to play it again on my way home. It would turn on, but it would just shut itself off.
Knowing that these rechargeable batteries are very finicky, I was always sure to drain the power on my iPod before re-charging it.
The next day, I was experiencing the same problem (I had charged my iPod all night). I went on-line to the Apple website and found the customer service number.
After finally finding the right person to speak with, I found out that because I had, had my iPod for more than 30 days, I no longer qualified to receive tech support over the phone, unless I had purchased the extend warranty that would give me 2 years of coverage. Shouldnt a one-year warranty cover this service??
The gentleman I spoke to on the phone directed me back to their web site, to fill out a request for repair form. Which I did. Only to find out that it was going to cost me $45 to get my iPod repaired. I havent even owned it for a year. HELLO?????
What I really want to know is why a company like Apple, that is making billions and billions of dollars a year, chooses to take a big dump on the customers, when their product goes to crap? Why dont they stand behind their product and offer full service for one year? Why do I have to pay more to be able to talk to somebody? Why do I have to pay to get my iPod repaired when this is obviously a manufactures defect? Id call and ask their tech support, but I no longer qualify to be able to speak to actual person.
I ask you does this make any sense.
Apple has cornered the market with their iPod. Some of their competitors have come close to trying to match it, but none have. As I said earlier, I loved my iPod and the convince of it. But, if the manufacture wont stand behind their product fully, how can I believe that they are superior.
Instead of wasting my money and supporting a company that doesnt care about their clients, Id much rather cart around my disc man and a bunch of CDs. Yes slightly inconvenient, but better then supporting a company that only wants your money.
Im curious to know, has anybody else had this sort of problem with their iPod or any other Apple product?
As far as Im concerned, my iPod now makes a great paper weight.