Dear Miss *******
I am writing to make complaints in regards to the current cases that I have with you.
The first complaint is in relation, with the reduction of my hours at work and how this has been handled by the CSA. The reduction in my hours occurred firstly because of the Easter bank holiday. I am currently working temporary and only get paid for the hours in which I work. I contacted the case worker, looking after the case for ***** ******, before this happened and they advised me to contact again once I had received payslips showing the reduced earnings. This I did do and supplied them for a change of circumstances to be calculated. On doing this I was told once the calculation was done, that the reduced amount would then be forwarded to my employer to change the Attachment of Earnings accordingly.
Once the calculation had happened I waited for the reduced amount to be taken from my salary, on this not happening immediately I contacted the case worker once more to be informed that the difference was now to be taken from the arrears. On hearing this I was astounded on how I could be informed one thing and then a second to happen. When an error was made previously and the wrong amount sent to my employer the amount was their fore reduced and the reduction taken from my salary. I am still awaiting a full explanation why this has not happened again as I was informed it would be.
I have since also due to the further bank holiday faxed across to you, another payslip with a reduced amount of earnings, and am still waiting for a response regarding this. Due to this reduced amount of earnings you are attempting to take from my net salary 36%.
My second complaint is in connection with my other case regarding ***** ****. The circumstances regarding this case changed on the 1st March 2007. These were that the amount of nights the children stayed with me was changed from one night a fortnight, to two nights a fortnight and their fore bringing me under the shared care. I have on several occasions, requested that a change of circumstances be done on this and was advised that the details would be passed onto the case worker . I requested numerous call backs to which I never received. Once I started asking to speak to her Manager I then managed to get hold of her, to which she advised me this was the first message that she had received. Now the other case worker is the person who I left messages with, and she advised that these were being passed on. Now if your calls are monitored and recorded and the system records times of when I have called due to notes being added to my cases this would easily be traceable.
The position as it stands as I am aware is that due to a technical fault with the system, when attempting to do the change of circumstances it could not be done. This although has at the moment taken over four weeks to correct to which I am further told will then become a paper/admin case and would taken longer to once more correct.
My concern regarding this is the situation as shown above of how it will be finally dealt with. You have been taking the wrong amount of deductions from me now since 1st March 2007 although I have informed you of the change. Hence I have been paying more. I am worried that this instead of coming back to me will once more be taken from the arrears, which I am paying back an amount of.
I have made my concerns known to the members of staff mentioned in this letter but with out any satisfying response or explanation for the problems and now eagerly look forward to your reply and the now speedy resolution of your errors.