Yowza, today was a crazy. I worked today, at the bank, and we were nonstop busy all day with a long line and understaff. Nevermind the fact that our manager no longer works for the company, we are in all of it's true essence "understaffed."  SO, I had a fine time, just plugging through my day, counting too many sweaty wads of cash that smelled like pot. By the time I got to my afternoon break, I felt like I was either numb and dizzy from just the amount of people and interactions I had back to back, or just the smell of all the Chronic money was making me high.  I get a call from a customer who tells me first that he's a new customer as of 3 weeks ago.  He then tells me about how much things have changed since we became Chase, like he would know.  And then he presents me (and by presents me I mean raises his voice) with a string of problems that I try and solve of which none of the answers I give him are valid, sufficient, or logical. Most of the solutions I offer him are "Come in to the branch, I can't do that for you over the phone."  He then "presents me" with how I don't understand how valuable his time is, he's really important. He says, "Everything is so ridiculous ever since you've been with Chase.  I wouldn't have to do this if you were still WaMu."  I assure him, "This is actually the same procedure, we haven't really changed anything over yet." "No, it's not, it's because you're Chase, I am smart enough to know that."  I mention to him, "Did you know that your personal account is overdrawn?"  "No it's not." "Yes, sir, it is." "No, it's not."  "Actually sir, we are the bank, and, it is." "No it's not, my business is not overdrawn."  "No, sir, your PERSONAL account is overdrawn." "Oh, well I was talking about my BUSINESS." He wants to talk to my manager.  My manager doesn't work there anymore, we are "sans manager." He asks for my supervisor, I am a supervisor.  He asks for my name, and apparently, I am lying about my name too, because there is NO way that my name is Michal. Oh, I tell him that it's my name.  He proceeds to argue about my name.  He then asks for my last name so that he can report me to my manager, which I don't have. I tell him, and the rest of the conversation is "MICHAL WILSON!! I am going to COME in there TOMORROW and talk to your MANAGER about how this PHONE call has been. MICHAL WILSON!!" "Sir, I can't help you, you need to come into the branch and there's no manager here."  "Tell your MANAGER to call me tomorrow!!!"  "Sir, I can't help you, you are being short with me and I'm gonna hang up the phone now."  Click.  I  shake it off, and my next three customers give me a round of applause.  He comes in a half hour later, and tells the PFR that I need to apologize. I tell the PFR that I have the right to refuse service to anyone,  he raised his voice with me, and he threatened me. He will keep his accounts open if I just apologize for hanging up on him.  That is a customer I don't mind losing.  Turns out he reeks of alcohol.  Cool.  I just hope he's too drunk to remember and too stupid to plan out vengeance.  I think I'm safe.