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Current mood:  aggravated
Now, you guys know I don't normally post total BS, so take a second to read this, and then join me in my new crusade. My $300 may not matter, but it will add up eventually.
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Just had a very lovely customer service (lack of) incident that I
thought you might enjoy reading about. I'm doing what you did,
spreading it to the people, they might not care about my $300, but
eventually they will get the message.
Last Christmas, my lovely wife purchased for me an mp3 player. I
commute over an hour each way to my job, so this was a very thoughtful
gift which I looked forward to using. Unfortunately we could not get
it to work with my current car stereo, so for my birthday, which is
coming up shortly (I accept cash), we decided to get a new stereo that
it would work with. Did some research on line, ended up down at a
Best Buy in a nearby city (we were out doing other shopping and
decided to stop).
The salesperson was actually very friendly and made some good
recommendations, and taking their opinions under advisement, I
purchased car audio equipment totalling just over $300, including the
install. Before checking out, I specifically asked, "It's OK to buy
this here today and then take the paperwork to the Best Buy down the
street from my house for installation, with no issues?"
To which the reply was, "Sure, people do that all the time, just take
all your paperwork."
So I get up early on my rare Saturday off, looking forward to cruising
around this afternoon with some new tunes. I drive to the Best Buy,
get up to the window at the install bay, where I am told I need to go
pick up the installation parts from the other store before they will
work on it, or I can pay for new installation today.
Now, you're saying to yourself, "Pay twice for installation, seems
like someone here must be retarded."
So, I walk into the store, and ask to speak to the manager. Who gives
me the same run around. When I wanted to just return the whole thing
and be done with the situation before it got any worse, I was told I
had to go to the original store to get the refund for the installation
(?) which I had never received. Still with me?
After several minutes of me asking why they couldn't do something,
anything, to correct the situation, I left the store. I picked up my
handy dandy mobile phone, and called the original store. And Waited.
Nope, still waiting.
I waited so long to speak to the manager, I got bored, and started the
stopwatch on my watch. 27 minutes. Holding. To talk to the Manager.
I expected to maybe get someone who might be remotely helpful,
because I still might have settled for having the stereo installed for
free, etc. etc. Instead, after 27 minutes, the manager, a Mr. Kevin
McGrath, flatly refused to discuss the situation with me. When I
asked about the excessive wait time, he never apologized. Not for my
time, or inconvenience, or money, or anything.
So I show up at the Best Buy in the next town over, and I asked for
Kevin. Not only was he a rude prick to my face, he did it in front of
a line of customer, and a crowd of his own employees. He made someone
else handle the return, saying, and I quote, "I pay them to handle this stuff," referring to his employees. And then he skulked away, presumably to pretend to work while customers waited for 27 minutes on hold.
I think it's a crime to settle for such half-assed, down right rude
service anyplace, let alone someplace where you just dropped a couple
hundred bucks, and do so on a regular basis. Ridiculous.
Just like Maddox did with Orbitz, lets see how many emails we can send to Best Buy regarding their inferior service and management. I'm tired of getting treated like shit, and I am sure some of you are too. I posted this in the Public G-Book, so others could read it (links are going up as we speak), so damn the man, fight the power and screw Best Buy.
Here's a link to their customer service (HA!) page:
http://www.bestbuy.com/site/olspage.jsp;jsessionid=THC1RWATEP45PKC4D3HFAFI?id=cat12104&type=page
Send away my minions, send away.
11:01 PM
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