UPDATE
Wednesday, July 8
At this point, we believe all record stores in the U.S. are replenished
with correct CD packages, and moving forward, it is up to each retailer
to contact Rhino/WEA to switch out their inventory if they have not
already done so.
iTunes is now online with corrected audio. Anyone that bought
thru iTunes should have received an update from them with free
replacement for Disc One.
IN ALL CIRCUMSTANCES: Regardless of wherever in the world you
purchased your CD package, if your Disc One has bad audio, you can get
a replacement CD Disc One in a slip case by emailing Dr.Rhino@rhino.com AND putting TWISTED SISTER in the subject line.
Thanks again for your patience and understanding. If you have any
questions or comments, please feel free to visit our SMF Slamboard that
you can access HERE (registration required).
For more information, click here
Monday , July 6, 10:00AM (PST)
As Rhino is on Pacific Time, they are just now getting back into their offices from the holiday weekend and are preparing updates for us all. This includes instructions for anyone who made their purchase through iTunes. We’ll post that information as soon as it’s made available to us. If you have not yet read the statement from Friday below, please do so.
Thank you for your support and understanding.
Friday, July 3
On the evening of July 2nd, we learned the entire inventory of Disc 1 of Twisted Sister's Stay Hungry 25th Anniversary set has an audio problem. We had originally been told it was limited to a few thousand and had posted a message to our fans immediately as to how to exchange for a replacement CD.
Rhino Records will replace Disc One from the set you purchased. BEGINNING MONDAY MORNING, JULY 6, 10am Pacific Time, please email Dr. Rhino (
Dr.Rhino@rhino.com) with TWISTED SISTER as the subject line. You will receive an email back with this message:
Dear Twisted Sister Fan,
Thank you for your email and we apologize for the poor sound on disc one of the Stay Hungry reissue. We currently have corrected replacement discs available. Please reply to this message with your name, shipping address and a digital photo of your disc and/or packaging. If available, please include your receipt in the photo.
Upon receipt of your email, we will send you a replacement disc as soon as possible.
Thank you for your patience and understanding. If you have any
questions, please let me know.
Dr. Rhino
PLEASE NOTE: because each email will be each answered individually, UNTIL THE HOLIDAY WEEKEND IS OVER, you will get a message that says this: Dr. Rhino is currently out of the office and will return on Monday, July 6th. Happy 4th of July!
We have also been told that iTunes purchasers may also experience audio difficulties, again, on Disc 1 only. Please email Dr. Rhino for further instructions for credit exchange by putting Twisted Sister iTunes in the subject line.
If you are limited in your technology and cannot send through a scan/snapshot from your phone, camera, etc. of your CD cover and/or receipt, please be prepared to mail a xerox copy of your receipt to Rhino. Again, as each exchange will be handled personally by a Rhino employee, each request will be dealt with personally. Your replacement disc, in a plain slip sleeve will be mailed to you ASAP.
A personal message from Jay Jay:
Twisted Sister fans are among the most dedicated fans in the world. Everything we have ever done has been focused on giving to you, our fans, the highest levels of concert experiences and recorded product. We go to great lengths to produce CDs and DVDs with the sole intent of making our fans happy and proud to say that they are part of the Twisted Sister family.
We spent a full year (and 24 previous years) working towards our ‘Stay Hungry’ reissue. Our goal was to create a truly special event with fan ownership of this package.
To say that the band is upset and disappointed would be the understatement of the year. Please know that we are working through the weekend with Rhino to address this problem.
Ending on a positive Twisted note, please enjoy your holiday weekend. For you overseas fans, simply enjoy your weekend.
Before you leave your computer today, we hope that you’ll click and enjoy our new video for the song, “30,” as much as we enjoyed making it.
http://new.music.yahoo.com/videos/--217250355 Our dedication to you and your continued support of Twisted Sister continue to be our only focus.
Jay Jay French