After suffering dreadful service as a customer i broke my contract with the aussie telco who then wanted me to pay a cancellation fee of several hundred dollars. i wrote to them explaining that i didn't thuink it fair, outlining my reasons. yet they say, 'after careful consideration', they have decided to decline my 'request for credit'.

here's my response, which also sent to my local MP.

bazra

Dear Big Pond team

thank you for your email regarding my request for credit. much better than one can expect to get over the telphone. far less anxiety. i can no longer make phone calls from my home as telstra has changed the nature of my service so that i can only receive calls, so it is not possible for me to call one of the thousands of orwellian bureaucrats who work for you, even if i wanted to. i received two emails from the left arm of telstra assuring me that they'd have someone call me either yesterday or today but that has not eventuated, not that that is as shocking as the melbourne cup winner.

after careful consideration i have decided not to pay your cancellation fee or attendant bigpond charges for reasons outlined in the letter which accompanied my request. i would not have entered into the contract in the first place but for incorrect information from one of your staff; probably a deliberate ploy to dissuade still more customers defecting from your once monopoly to more proficient and service-oriented providers.
Add my fee to the millions of dollars paid to successive telstra CEO's for their incompetent and corrupt tenure dismantling an australian institution for the benefit of a few and to the detriment of australian consumers.

kind regards

barry parsons

53 telluride street

Greenbushes wa 6254

0897643211