World (and Lunar) Domination has struck again. I hope I get a response soon. Their webform is broken... so I e-mailed it to the webmaster. I might have to print & mail this one if I don't hear anything in the next few days...
Hello,
I'm writing today to tell you of a service issue that I've had at three seperate Boston Market locations on several different occasions...
Boston Market #3206
Airport Parkway & Summit Park Dr.
300 Davis Blvd.
Pittsburgh, PA 15275
Boston Market #410
Greentree Rd & W. Manilla
978 Greentree Road
Pittsburgh, PA 15220
Boston Market #3202
Waterfront Drive and Hi-Level Bridge
480 E. Waterfront Drive
Homestead, PA 15120
Most recently, this happened this past Friday at the Boston market in the Robinson area. Every time I order the Roasted Sirloin, I'm either told that it won't be done for X amount of minutes (usually 15 25 min.), and this past time, I was told it was not available at all.
I can understand a restaurant occasionally running low on or running out of a certain item, but this happens on at least half of my visits to your otherwise fine establishment.
What I can not understand is the lack of courtesy/compensation/notification involved. At most other comprable restaurants, I have received free drinks, free desserts, or coupons for a free meal next visit or for at least a free item or some percent off of an order in apologies for any inconveniece. I'm not one to ask for handouts, but there wasn't even an "I'm sorry, we're out of the roast sirloin". It was a simple (and I quote) "we don't have that". Had my girfriend not already ordered her food, I would have promptly left the store.
It wasn't even a "We're out of that item, may I get you something else?" It was simply "We don't have that", like I was in error, or reading the menu incorrectly. This, my friends, is very poor customer service. I can assure you I will not be stopping by the location in Robinson any time soon while I'm up there shopping.
As a side note... the cornbread muffins were awful. I mean, awful. They were brown, and as hard as a rock. After the treatment I received at the counter, I sure wasn't goign to go complain in the store. I was still disgruntled and shocked by the manners of the counter person.
When you're out of an item, there ought to be a makeshift sign on the counter alerting your customers. The whole reason I suggested dining at your place is because of the roasted sirloin. (Now the only item that I order, since the Teyraki Chicen is no longer there.) It would make there be no reason for apologies (or lack thereof), and the disappointment would be easier to take.
At the Greentree location, I have been asked if I wanted something else because there is a 15 - 20 minute wait on the Roasted Sirloin. This is fine... but I want my entire order at once then. If I my girlfriends gets her chicken, it's done by the time my food gets there, or cold if she waits for me. This is a common occurance at the Greentree and Waterfront locations... although the staff there always seems to be courteous, but I am never offered anything for my inconvenience.
I have been to many KFC's where they offer a free drink for an extra-long wait, or Quizno's or McDonald's where they give you a free sandwich coupon for having to wait an extra long time... or Wendy's will give you free fries if they're out of baked potatoes. What does Boston Market do for its customers? I come back because when the roast is available, it's great. Is there anythign you can do to garuntee that it's always fresh and avalable?
Thank you for your time, I look forward to your response.
Hungrily,
-ERiC
Bastards. If I'm paying $11 for one fast food meal, it better damn well be fast ...and there each time I go.