So, I wrote back to Boston Market today. Still just amazed at how cool their CEO seems.
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From: ERiC AiXeLsyD
To: Mike Andres
Date: Apr 19, 2006 8:57 AM
Subject: Re: Web form broken, trying to get message through...
Mr. Andres,
I am very impressed by your expedient reply, and the conviction in your words. It is great to know that the lack of a service-oriented attitude goes no further than the people at the counter in this area.
Thank you for taking the time to address my concerns without the aid of a form letter or some "shut up" coupons. I applaud your efforts, and wish you the best of luck in the casual dining business world.
Impressed,
-ERiC AiXeLsyD
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Ill keep you posted. If you have no idea what this is about, read the former blog post about it.