Remember my earlier blog/rant about ketchup packets? Well, I e-mailed it to some fast food restaurants, and I have received some responses. I thought I'd share:
 Gayle Goshorn
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| Feb 28 |
To: world.and.lunar.domination@gmail.com
Date: Feb 28, 2006 4:45 AM
Subject: TCF: Ketchup Container
TO: Eric Aixelsyd
FROM: Gayle Goshorn
Thank you for taking the time to write to us. I will pass your concerns on to our MTO Sales Manager about looking into ketchup containers. Thank you and we do appreciate hearing from our customers.
Best Regards,
Gayle Goshorn
| McDonaldsCorporation@mcd.com
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| Mar 3 (5 days ago) |
| From: McDonaldsCorporation@mcd.com
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To: world.and.lunar.domination@gmail.com
Date: Mar 3, 2006 2:04 AM
Subject: Message from McDonald's USA
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Hello Eric:
Thank you for contacting McDonald's and sharing your comments with us. We greatly appreciate this opportunity to address your concerns.
I'm sorry you were disappointed with our ketchup packets. At every McDonald's we strive to deliver 100-percent Total Customer Satisfaction. With every customer, we're committed to serving the highest quality products possible.
Because you are a valued customer, I have shared your comments with our Quality Assurance team. They work closely with our suppliers to ensure that all of our products are of the highest quality possible. Your complete satisfaction is our top priority.
Again, thank you for bringing this matter to our attention. We hope to have the opportunity of serving you again.
Tim
McDonald's Customer Response Center
ref#:3441932
| Chick-fil-A Cares
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| Mar 6 (2 days ago) |
| From: Chick-fil-A Cares
| Mailed-By: na.ko.com |
Reply-To: Chick-fil-A Cares
To: world.and.lunar.domination@gmail.com
Date: 6 Mar 2006 10:05:21 -0500
Subject: RE: Chick-fil-A Web Form Message
Dear Mr. Aixelsyd:
Thank you for taking the time to contact Chick-fil-A CARES. Our customers are very important to us, and we appreciate their comments, questions, and suggestions.
Regarding your suggestion about offering ketchup containers, I hope you'll find the following information helpful.
Every year we receive literally hundreds of ideas from customers regarding items they would like to see on our menu or offered at our restaurants.
We especially appreciate customers who take the time to share their thoughts and ideas with us. Thank you for the product suggestion. We will keep the idea of adding ketchup containers in our future product discussions.
We thank you again for your time and interest and look forward to seeing you in one of our local Chick-fil-A restaurants soon. As a token of appreciation for your time and effort, I'll be sending you one "Chick-fil-A CARES" guest card which should arrive at your provided address in 7 to 10 business days. Don't hesitate to let us at Chick-fil-A CARES know should you need our assistance again. Have a nice day!
Sincerely,
Kim W.
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Chick-fil-A CARES
Chick-fil-A...We Didn't Invent The Chicken,
Just The Chicken Sandwich.
On the Web at www.chick-fil-a.com
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